top of page

Frequently Asked  Questions


  • What does my child need to wear/bring to class? Girls: Leotard/shorts and a tank top, no socks, hair pulled back if long. No jewelry (stud earrings are fine). Boys: T-shirt and shorts/athletic pants, no socks, clothing should not be baggy or have buckles/zippers. For Tennis, T-shirts and shorts, tennis shoes and a bottle of water. For Gym Jam Summer Camp, something they can get wet in, and a towel! Campers staying a full day will need to bring a packed lunch & drink, or money for the soda machine ($1.50).


  • Is there a water fountain? No, you should send a water bottle or $1.50 for a drink from the coke machine. 

  • Is food allowed? We are allowing snacks, however all food must be eaten in the lobby.

  • How long is a session? Each session is 8 weeks long. We have Spring, Fall 1, Fall 2 and Winter sessions. In the Summer we have week-long Summer Camps.

  • Can my child switch class days if needed? Unfortunately, no. Our classes fill quickly, and once a class is filled we cannot add students. Please make sure you are committed to the day/time you choose for your child.

  • When will I know that my child should move up to a harder class? Charity Livingston or your child’s instructor will let you know when we feel your child has mastered the skills they need to move up. Please do not automatically decide they should move up or you risk someone taking your child’s spot in the class they are currently in. 

  • Will my child’s spot be reserved for the next session unless I decide to not continue? NO, spots in classes are filled based on a first come, first serve basis. Current members of the program will be notified slightly earlier than everyone else via text. Also, be sure to sign up for the Notices at It is the parents’ responsibility to sign up promptly when registration has opened. No exceptions will be made. 

  • Where can I buy leotards? We have some available in the lobby at the gym for sale. Other places would be Amazon, Target, Academy Sports and often the Clothes House or Bachman thrift stores on the mountain.

  • How many children are in each class? We limit our class sizes to a manageable number for skill level and instructor/student interaction. Generally, all Preschool classes are limited to 6 students, while other classes may have 8-12 students.

  • Can I come in the gym and watch the class? At this time the only parents allowed inside are for the Preschool classes. Only 1 Preschool parent is allowed per student and no siblings are allowed. Infants may be permitted in with a parent. Seating is VERY limited. We have installed a camera system so you may watch your child's class remotely. After registration, you will receive an invitation to access the cameras.

  • Drop Off and Pick Up: Except for Preschool classes, we ask that you drop your children off at the door where they will be checked in by a staff member. Do not drive away until you see your child has entered the building. For pick up, children are required to wait in the lobby or on the front steps where they are monitored by staff. They are not allowed past the steps until they see their parent's car. For more information regarding drop off and pick up,  see

  • What if my child misses a class? There are no makeups if your child misses a class. If a class is cancelled due to weather conditions or instructor availability, a makeup date will be scheduled.

  • What if there is a Covid exposure? Parents will be notified if a student or instructor in their child’s class may have exposed them. There are no makeups for classes cancelled due to Covid exposure.

  • Do you offer refunds? Please make sure you and/or your child are willing to commit to the session and there are no scheduling conflicts prior to booking. Children trying a sport for the first time may not be comfortable after only 1 class, but most often settle in after 2 or 3 classes. This is one reason we keep our sessions to just 8 weeks.

    • Cancellations prior to classes beginning will be refunded at 50%.

    • No refunds will be issued after classes have begun.

    • If you need to change to a different class, contact us at to cancel the current registration up to 1 week before the first class and re-register for another class, provided there are available openings. Refunds for the original booking will be less any processing fees.

  • Exceptions: If something should happen that we are unable to offer the class or a student illness or injury that would prevent attending 4 or more classes (doctor's note required). If a class is unable to meet on a scheduled day due to inclement weather or instructor availability, we will do our best to schedule a make-up date for that class.

bottom of page